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Terms of Service

Last updated May 25, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Warderobe. PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SERVICE YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. If you do not agree, do not use the Service.

1. Acceptance

By creating an account, clicking “I agree”, or otherwise accessing or using the Service, you: (a) confirm that you have read, understood, and agree to these Terms and our Privacy Policy; (b) represent that you meet the eligibility requirements; and (c) agree that these Terms constitute a binding contract enforceable against you.

If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms, and references to “you” include that organisation.

2. Definitions

  • “Service” means the Warderobe virtual try-on application, including all platforms (iOS, Android, web), features, APIs, and content provided by Warderobe.
  • “Warderobe” / “we” / “us” means Royal SoftWorks d.o.o. Kragujevac, a limited liability company (d.o.o.) registered under the laws of the Republic of Serbia, with registered office at [Street Address], 34000 Kragujevac, Republic of Serbia.
  • “Your Content” means any photographs, images, text, metadata, or other material you upload, submit, transmit, or store through the Service.
  • “Generated Content” means images produced by the AI system in response to your inputs.
  • “Prohibited Content” has the meaning given in Section 7.

3. Eligibility

You must be at least 13 years old (or 16 if you reside in the EEA or UK) and legally capable of entering a binding contract. Minors between the applicable minimum age and 18 must have verifiable parental or guardian consent. By using the Service you represent that you meet these requirements. We may terminate accounts where eligibility cannot be verified.

4. Account

  • You must provide accurate, current, and complete registration information and keep it updated.
  • You are solely responsible for maintaining the confidentiality of your credentials and for all activity under your account.
  • You may not share, sell, transfer, or sublicence your account to any third party.
  • You must notify us immediately of any suspected unauthorised access at security@warderobe.app. We are not liable for any losses arising from unauthorised account use.
  • One account per person. Multiple accounts may be merged or terminated at our discretion.

5. Plans, billing & refunds

Free plan

2 AI generations per 24-hour rolling window. The timer starts when you exhaust your daily credits and resets 24 hours later. Unused credits do not roll over, carry forward, or have monetary value. We may change, restrict, or discontinue the Free plan at any time without compensation.

Pro plan

€14.99 per month, 100 generations per calendar month. Unused credits expire monthly and have no monetary value.

Elite plan

€79 per month, unlimited generations — no daily or monthly cap.

Billing mechanics

  • Web: processed by Paddle.com Market Ltd. as merchant of record, which handles payment, taxes, and invoicing. Your billing relationship is with Paddle.
  • iOS: processed by Apple through your App Store account. Subject to Apple’s terms.
  • Android: processed by Google through your Google Play account. Subject to Google’s terms.

Auto-renewal

Subscriptions auto-renew until cancelled. You authorise the applicable billing party to charge the subscription fee to your payment method at the start of each billing period. Cancellation takes effect at end of the current period; access continues until then.

Refunds

ALL FEES ARE NON-REFUNDABLE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. Exceptions:

  • Web (Paddle): a goodwill refund of the most recent month’s fee may be requested within 7 days of the charge if fewer than 10 generations were consumed. Email support@warderobe.app. Granted at our sole discretion.
  • iOS: governed by Apple’s refund policy at reportaproblem.apple.com.
  • Android: governed by Google Play’s refund policy.
  • Legally required refunds: where applicable consumer law mandates a right of withdrawal or refund, that right applies only to the extent required by law.

Price changes

We may change pricing at any time with at least 30 days’ notice. Continuing to use the Service after the new price takes effect constitutes acceptance. If you do not accept, you must cancel before the change takes effect.

6. Your Content & licence

Your responsibility

You are solely and exclusively responsible for all Your Content.You represent and warrant that: (a) you own Your Content or have all necessary rights, licences, and permissions to upload and use it as described herein; (b) Your Content does not and will not infringe any intellectual property right, privacy right, right of publicity, or any other right of any person or entity; (c) Your Content does not violate any applicable law; and (d) you have obtained all necessary consents from persons depicted in Your Content.

Warderobe bears no responsibility or liability whatsoever for Your Content or any consequences of uploading, generating, or sharing it.

Licence to Warderobe

By uploading Your Content, you grant Warderobe a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, modify (solely for technical purposes such as format conversion and resizing), transmit to our AI processors, and display Your Content solely as necessary to provide and improve the Service. This licence terminates when Your Content is deleted, subject to standard backup and legal retention periods.

No obligation to store

Warderobe has no obligation to store, back up, or preserve Your Content or Generated Content. You are responsible for maintaining your own copies of any content you consider important.

Removal

We may remove any of Your Content or Generated Content at any time, without notice and without liability, if we determine in our sole discretion that it violates these Terms, applicable law, or the rights of any third party, or that continued storage presents legal or reputational risk to Warderobe.

7. Acceptable use

You agree that you will not, and will not permit others to, use the Service to:

  • Generate images of any real person without their explicit, informed consent, including but not limited to celebrities, public figures, private individuals, or minors.
  • Generate, distribute, or possess any sexual, nude, or sexualised imagery involving any real or realistic-looking person, particularly minors.
  • Create deepfakes, non-consensual intimate imagery, or materially deceptive images intended to mislead, defame, harass, stalk, or impersonate any person.
  • Upload or generate content that is obscene, hateful, threatening, incites violence, or promotes discrimination based on race, gender, religion, sexual orientation, disability, or similar characteristics.
  • Infringe the intellectual property rights of any third party, including uploading copyrighted product images without authorisation.
  • Attempt to circumvent AI safety filters, rate limits, credit accounting, or any other technical restrictions.
  • Access the Service through automated means, bots, scrapers, or scripts without our prior written consent.
  • Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service or the underlying AI models.
  • Use the Service to develop any competitive product or service.
  • Resell, sublicence, distribute, or otherwise commercialise access to the Service without our prior written consent.
  • Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party’s use of the Service.
  • Upload malware, viruses, or any other malicious code.
  • Violate any applicable law or regulation.

Consequences.Violation of this Section may result in immediate account suspension or termination without notice, forfeiture of any pre-paid fees, and referral to law enforcement. We may report Prohibited Content to relevant authorities, including the National Center for Missing & Exploited Children (NCMEC) or equivalent bodies, without notice.

8. AI-generated outputs

Generated Content is produced by a third-party AI system (Google Gemini). You acknowledge that:

  • Generated Content is an AI approximation only and does not accurately represent how any garment actually looks, fits, or feels.
  • Generated Content may be unexpected, inaccurate, distorted, or reflect unintended elements.
  • Warderobe does not create, endorse, or guarantee Generated Content.
  • You use Generated Content entirely at your own risk. Warderobe is not liable for any harm, loss, or damage arising from Generated Content or your reliance on it.
  • You own Generated Content produced from Your Content, subject to any restrictions imposed by Google’s Gemini API terms.

9. Intellectual property

The Service, including its software, design, trademarks, logos, and all Warderobe-originated content, is owned by Warderobe or its licensors and is protected by applicable intellectual property law. You receive no ownership interest or licence in the Service except for the limited right to use it as expressly set out in these Terms.

If you provide feedback, suggestions, or ideas about the Service, you grant Warderobe a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation.

10. Third-party services

The Service integrates with and relies on third-party providers including Google Cloud, Google Gemini, Paddle, Apple, and Google Play. We are not responsible for any third-party service, its availability, performance, or its processing of your data. Your use of third-party services is governed by their respective terms and policies.

11. Modifications & downtime

We may modify, suspend, or permanently discontinue the Service, or any feature thereof, at any time and for any reason, with or without notice and without any liability to you. We do not guarantee any specific uptime or availability. We may perform maintenance at any time. Planned or unplanned downtime does not entitle you to a refund or credit unless we expressly offer one.

12. Suspension & termination

We may suspend or permanently terminate your access to the Service, or delete your account and all associated data, at any time, for any reason or no reason, with or without notice, and without any liability to you whatsoever, including but not limited to:

  • Actual or suspected violation of these Terms or applicable law.
  • Conduct that we determine, in our sole discretion, to be harmful, abusive, or objectionable.
  • Extended inactivity.
  • A legal or regulatory requirement.
  • Discontinuation of the Service.

Upon termination for cause: (a) all licences granted to you terminate immediately; (b) you forfeit any remaining credits without compensation; (c) we will not refund any pre-paid fees.

You may close your account at any time from Settings → Delete Account. Sections 6 (licence), 8 (AI outputs), 9 (IP), 11 (modifications), 13 (disclaimers), 14 (liability), 15 (indemnity), 16 (arbitration), and 17 (governing law) survive termination.

13. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

WARDEROBE DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) GENERATED CONTENT WILL BE ACCURATE, SUITABLE, OR APPROPRIATE FOR ANY PURPOSE; OR (E) THE SERVICE WILL MEET YOUR REQUIREMENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, THEY ARE LIMITED TO THE MINIMUM EXTENT REQUIRED BY LAW.

14. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WARDEROBE OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
  • LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR ANTICIPATED SAVINGS;
  • LOSS OR CORRUPTION OF CONTENT OR DATA;
  • COST OF SUBSTITUTE GOODS OR SERVICES;
  • DAMAGES ARISING FROM: YOUR CONTENT, GENERATED CONTENT, THIRD-PARTY SERVICES, UNAUTHORISED ACCESS TO YOUR ACCOUNT, SERVICE INTERRUPTION, OR YOUR RELIANCE ON THE SERVICE;

EVEN IF WARDEROBE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WARDEROBE’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE), SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO WARDEROBE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) EUR €50 (FIFTY EUROS).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for fraud, wilful misconduct, or death or personal injury caused by negligence). Where such law applies, our liability is limited to the minimum extent required.

EEA/UK CONSUMERS: if you are a consumer in the EEA or UK, you may have statutory rights that these Terms cannot exclude. Nothing in these Terms affects those rights.

15. Indemnification & release

Indemnification

To the fullest extent permitted by applicable law, you shall indemnify, defend, and hold harmless Warderobe and its affiliates, officers, directors, shareholders, employees, agents, licensors, successors, and assigns (“Warderobe Parties”) from and against any and all claims, liabilities, damages, judgments, awards, settlements, losses, costs, expenses, and fees (including reasonable attorneys’ fees and court costs) arising out of or relating to:

  • Your Content (including any claim by a depicted person that their image was used without consent);
  • Generated Content you create, download, share, or use;
  • your access to or use of the Service;
  • your breach of these Terms or any representation or warranty herein;
  • your violation of any applicable law or regulation; or
  • your violation of the rights of any third party.

We reserve the right to assume exclusive control of any matter subject to indemnification by you, at your cost. You will cooperate fully with us in the defence of any such claim.

Release

To the fullest extent permitted by applicable law, you hereby release, waive, and discharge the Warderobe Parties from any and all claims, demands, damages, losses, and liabilities of every kind, known or unknown, arising out of or related to Your Content, Generated Content, or your use of the Service. California residents waive California Civil Code § 1542, which provides: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

16. Binding arbitration & class action waiver

This section establishes the exclusive forum for disputes and, where applicable law permits, limits your ability to bring or join group claims. Mandatory consumer protection rights that cannot be waived under applicable law are not affected.

Informal resolution first

Before initiating any formal legal proceeding, you agree to contact us at legal@warderobe.app and allow us 30 days to attempt informal resolution. This is a prerequisite to filing any claim.

Dispute resolution & venue

Any Dispute not resolved informally shall be submitted to the exclusive jurisdiction of the Commercial Court in Kragujevac (Privredni sud u Kragujevcu), Republic of Serbia, applying Serbian law. Both parties irrevocably consent to personal jurisdiction in that court. Where Serbian law permits and both parties agree in writing, disputes may alternatively be resolved through binding arbitration before the Permanent Arbitration at the Serbian Chamber of Commerce (Stalna arbitraža pri Privrednoj komori Srbije).

No group or representative claims

WHERE PERMITTED BY APPLICABLE LAW, ALL DISPUTES SHALL BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, CONSOLIDATED, REPRESENTATIVE, OR COLLECTIVE ACTION AGAINST WARDEROBE.

Emergency relief

Either party may seek emergency interim relief from a court of competent jurisdiction to prevent irreparable harm without waiving any other rights. Warderobe may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17. Governing law & venue

These Terms and any Dispute are governed exclusively by the substantive laws of the Republic of Serbia, without regard to its conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. The exclusive jurisdiction and venue for any Dispute is the Commercial Court in Kragujevac (Privredni sud u Kragujevcu), Republic of Serbia.

Consumer carve-out: if you are a consumer in a jurisdiction whose mandatory laws grant you the right to bring proceedings before your local courts (including EEA, UK, and Swiss consumers under applicable consumer protection law), nothing in this Section prevents you from exercising that right. Mandatory consumer protection rights under applicable law are not excluded.

EEA/UK consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Miscellaneous

  • Entire agreement. These Terms and our Privacy Policy constitute the entire agreement between you and Warderobe and supersede all prior agreements.
  • Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in full force.
  • Waiver. Failure to enforce any right or provision is not a waiver of that right.
  • Assignment. We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations.
  • Force majeure. Warderobe is not liable for any delay or failure caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, epidemic or pandemic, power failures, internet outages, or failures of third-party service providers (including Google Cloud).
  • No third-party beneficiaries. Except as stated in Section 19 (Apple), these Terms confer no rights on any third party.
  • Export compliance. You represent that you are not located in, or a national or resident of, any country subject to applicable export controls or sanctions, and that you will not use the Service in violation of applicable export control laws.
  • Language. These Terms are in English. Any translation is for convenience only; the English version governs.

19. Apple-specific terms (iOS users)

If you use the Warderobe iOS app downloaded from the Apple App Store:

  • These Terms are between you and Warderobe only, not Apple, Inc.
  • Apple is not responsible for the application or any claim relating to it, including product liability, consumer protection, privacy, or intellectual property claims.
  • Apple has no obligation to provide maintenance or support for the application.
  • In the event of a third-party intellectual property infringement claim relating to the application, Apple is not responsible for investigation, defence, settlement, or discharge of such claim.
  • Apple is a third-party beneficiary of these Terms and may enforce them against you.
  • These Terms are subject to Apple’s Usage Rules in the Apple Media Services Terms and Conditions.

20. Contact